Shipping policy

Last updated: October 7, 2026

Where we ship

At launch, we ship to US addresses only: the contiguous United States, Alaska and Hawaii. We don't ship to US territories (such as Puerto Rico, Guam or the US Virgin Islands) or to APO, FPO or DPO military addresses at this time. Please use a street address; we can't guarantee delivery to PO boxes.

Who ships your order

Each order is printed with our label, made and shipped by our fulfillment partner, Selfnamed, from its US or EU fulfillment center.

Shipping time

Orders ship within 3 to 7 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays start the next business day. Carrier transit time is in addition to this.

If we can't ship your order within the time stated, we'll email you before that time passes with a new ship date and the choice to accept the delay or cancel for a full refund. If the new date is more than 30 days later, or we can't give one, your order will be cancelled and refunded unless you tell us you're happy to wait (if you agree to an open-ended delay, you can still cancel at any time before it ships). Refunds go back to your card, usually within one billing cycle.

Shipping rates and delivery estimates

Contiguous US, standard (tracked carrier chosen by our fulfillment partner): $6.95 flat rate on orders under $50.
Free standard shipping on contiguous-US orders of $50 or more (after discounts, before taxes). Not available for Alaska and Hawaii.
Alaska and Hawaii: $12.95 flat rate on every order.
Expedited shipping: not offered at this time.

Delivery estimate: about 5 to 12 business days from order to delivery in the contiguous US (shipping time plus carrier transit). Alaska and Hawaii may take longer. Delivery estimates are not guaranteed.

Split shipments

Orders normally ship together in one package. If an order ever ships in more than one package, each has its own tracking number, at no extra shipping cost to you. You pay shipping once per order.

Order tracking

You'll receive a shipping confirmation email with tracking information once your order ships.

Incorrect addresses

Please double-check your shipping address at checkout. If you spot a mistake, email us right away; we can update the address only if the order hasn't shipped yet. If a package comes back as undeliverable because of an incorrect or incomplete address, or because it wasn't claimed, we'll contact you. We can reship it once you confirm the address and pay the shipping cost again, or refund the product price (the original shipping charge isn't refunded).

Lost, stolen or damaged packages

If your package is marked delivered but you can't find it, or arrives damaged, contact us at hello@kimbelo.com within 14 days of the delivery date with your order number (and a photo, for damage). If it hasn't arrived, contact us within 30 days of your order. For a package marked delivered but missing, we'll file a claim with the carrier and, once it's reviewed, send a replacement or refund. If the carrier confirms a package is lost in transit, or tracking hasn't updated for 10 business days, we'll send a replacement or a full refund, your choice.