Refund policy

Last updated: October 7, 2026

We want you to love what you buy from Dimitri Buckner, doing business as Kimbelo, a sole proprietorship ("we," "us"). If something isn't right, here's how we'll handle it.

Returns

You may return unopened, unused products in their original packaging within 30 days of delivery for a refund to your original payment method.

To start a return, email us at hello@kimbelo.com with your order number. For unopened items, we usually refund you without asking you to send the item back. If we do need it back, we'll send you a US return address and instructions, and we'll only ask you to pay return shipping if the item is unopened and you've changed your mind. Please email us before sending anything back, so we can process your return quickly.

Return shipping: for an unopened item you no longer want, the original shipping charge isn't refunded, and if we ask you to send the item back, you pay the return shipping. If an item arrived damaged, defective or wrong, we cover everything (see below). If returning part of an order brings it under $50, we won't deduct the free shipping.

Opened products

Because our products are personal care items, we can't accept returns of opened or used products for resale. If an opened product arrived damaged or defective, or isn't what the product page described, contact us within 30 days of delivery and we'll replace it or refund it.

Product reactions

If you experience a reaction to one of our products, stop using it immediately, and seek medical care if needed. Please report it to us through our contact page or at hello@kimbelo.com. We record every report. We'll refund the affected product. You don't need to send it back. Please keep the container (and lot number) in case we need to follow up.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item arrives damaged or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo. If a product turns out to be defective once you start using it, contact us within 30 days of delivery. Either way, we'll make it right with a replacement or refund at no extra cost to you.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a separate order for the new item.

Sale items and gift cards

Items bought at a discount can be returned on the same terms as full-price items, and we refund the price you actually paid. Gift cards can't be refunded or exchanged unless required by law.

Digital downloads

Digital downloads (our printable PDFs and e-books) are final sale once you've downloaded or opened the file, so we can't offer returns or refunds for a change of mind. If a file won't download or open, is damaged, or isn't what the product page described, email us at hello@kimbelo.com within 30 days of purchase and we'll send a working file or refund you. The free Wash-Day Planner included with the Wash-Day Set has no cash value, and returning the set won't reduce your refund because of it. Nothing in this policy limits any rights you have under applicable law.

Refunds

Refunds are issued to your original payment method within 5 business days after we receive and inspect your return (or approve a refund that doesn't need a return). It can take some time for your bank or card company to post the refund. If more than 15 business days have passed, please contact us at hello@kimbelo.com.

If something's wrong with a charge, please email us first; we can usually fix it faster than a card dispute. You can still contact your card issuer at any time.