Contact Us
Questions about your routine, an order or an ingredient? We're real people, and we're happy to help.
- Email: hello@kimbelo.com
- Hours: email us anytime; we answer messages on business days (Monday to Friday, Pacific Time)
- Response time: we reply as soon as we can, in the order messages arrive
- Distributed by: Dimitri Buckner dba Kimbelo, 913 Burr Rd SE, Unit J-101, Olympia, WA 98501
Order question? Include your order number (it starts with #) so we can find it fast.
Please don't share health details in a general message unless you want to. If you do, our Washington and Nevada Consumer Health Data Privacy Policies explain how we use them.
Report a Product Reaction
If you've had a reaction to one of our products (redness, itching, burning, swelling, a rash or anything else unexpected), stop using it. If symptoms are severe or you're worried, contact a medical professional right away.
Then please tell us. Use the form below with the subject "Product Reaction," or email hello@kimbelo.com, and include:
- The product name and the batch or lot number printed on the container or its label (if you can't find it, a photo of the label works)
- When you started using it, and when the reaction began
- What happened, and whether you saw a doctor
- The best way to reach you
Before you send: the form has two separate checkboxes.
- Required to send the form: "I consent to Kimbelo collecting and using the health details in this report to respond to me, look into the product and batch, and keep the safety records federal law requires."
- Optional, unticked: "Optional: I consent to Kimbelo sharing these details with the product's manufacturer so it can investigate the batch. If you leave this unticked, we'll send the manufacturer only the product, lot and type of reaction, without your name or contact details."
Prefer not to tick the first box? Email us at hello@kimbelo.com instead.
Serious reactions and the FDA: if your report describes a serious reaction, federal law (21 U.S.C. 364a) requires us to report it to the U.S. FDA within 15 business days, whether or not you tick the optional sharing box. We send the FDA what its form requires and identify you only by a case code or your initials, not your name. The FDA protects these reports from public release.
You can withdraw consent anytime at hello@kimbelo.com. Details: our Washington and Nevada Consumer Health Data Privacy Policies.
We read every report, follow up personally, and keep a record of it.