FAQ

We focus on textured hair, and we're honest about fit. The Sulfate-Free Curl Shampoo and 3-in-1 Curl Conditioner were made with wavy and curly hair (types 2 and 3) in mind. If your hair is coily or 4C, each product page has tips: use the conditioner as the rinse-out or mask step, and layer your usual cream or butter on top if your coils want more. The Rosemary Scalp & Hair Oil is a scented pre-wash scalp massage oil for rosemary and peppermint fans. It isn't for anyone who avoids fragrance or essential oils. For any texture, our printable Wash-Day Planner, Layering & Hair-Type Cheat Sheet and Wash Day, Decoded e-book (or all three in the Wash-Day Starter Bundle) are digital downloads.

Each product page has directions, how much to use and cautions. Start small, patch test anything new on your inner forearm first, and build up from there.

We show the ingredient list instead of buzzwords. Each hair-care product page has the full ingredient list, in order from most to least. Fragrance appears as "Fragrance (Parfum)," and known fragrance allergens, like linalool, are listed by name.

Yes. All three of our hair-care products, the Sulfate-Free Curl Shampoo, the 3-in-1 Curl Conditioner and the Rosemary Scalp & Hair Oil, contain fragrance, and each page says so in its Scent section. The oil also contains peppermint and rosemary essential oils, so its scent is peppermint and rosemary on a sweet vanilla-sandalwood base. We don't have a fragrance-free product right now. Our guides are digital downloads.

They're cosmetics, made to cleanse, condition, moisturize and add soft shine. Each product page says what that product is made to do. If you notice sudden or significant changes in your hair, scalp or skin, please talk to a dermatologist or your doctor.

Everyone's skin is different, so we can't promise how yours will react. Each hair-care product page shows its full ingredient list, including fragrance allergens, and we ask you to patch test first. Our shampoo and conditioner both contain fragrance, plus lactic acid and citric acid (AHAs). Our scalp oil contains fragrance, essential oils, menthol and camphor, so avoid broken or irritated skin and keep it away from your eyes. If you have a diagnosed skin condition, check with your dermatologist before trying something new.

All three of our hair-care products contain argan oil, a nut-derived oil, and the Rosemary Scalp & Hair Oil also contains sweet almond oil. Each product page says so. Check the ingredient list, talk to your doctor before use if you have a nut allergy, and always patch test.

If you're pregnant or nursing, check with your doctor or midwife before trying new personal care products. Each hair-care product page shows the full ingredient list, so you can bring it with you. Always follow the directions and cautions on each label, and keep all products out of reach of children.

Each order is printed with our label and shipped by our fulfillment partner. Orders ship within 3 to 7 business days, and delivery usually takes about 5 to 12 business days from your order in the contiguous US (an estimate, not a guarantee). Standard shipping is $6.95 flat for contiguous-US orders under $50 and free on contiguous-US orders of $50 or more. Alaska and Hawaii are $12.95 flat. We ship to US addresses only at launch. If we can't ship your order within the time we've stated, we'll email you with a new ship date and the choice to accept the delay or cancel for a full refund. Details: Shipping & returns.

Usually, yes. Your order normally ships together in one package from our fulfillment partner, with one tracking link. If it ever ships in more than one package, each gets its own tracking, and you still pay shipping only once.

Unopened, unused items can be returned up to 30 days after delivery. Email hello@kimbelo.com with your order number. For unopened items, we usually refund you without asking you to send the item back. If an item arrives broken, defective or wrong, we'll replace it or refund it. Details: our Refund Policy.

Stop using it right away and rinse the area with water. If it's serious, see a doctor. Then please tell us using the Report a Product Reaction form or at hello@kimbelo.com. The form asks for your consent to collect the details in the report so we can respond, look into the product and batch, and keep the safety records federal law requires, plus a separate, optional consent to share them with the product's manufacturer. See our Washington and Nevada consumer data privacy pages for how we use your details. We take every report seriously, keep a record of it, and will refund the affected product.

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