We want your real experience, good or bad. Honest reviews help other shoppers choose, and they help us get better.
What we publish
We publish every genuine review about a product you bought or tried, whatever the star rating. We never remove, hide or delay a review because it's negative, and we don't pay or reward anyone for a positive review.
Our review app publishes reviews of every star rating, from 1 to 5, under the same rules. Our star ratings include every published review. Reviews we feature on the homepage are chosen for describing the product clearly, not just for a high rating.
What we may remove
We apply the same rules to every review, whatever the rating. We may remove or withhold a review, or part of it, if it:
- Is unlawful, harassing, abusive, hateful, threatening or sexually explicit
- Contains someone's personal information, such as a phone number, address or order number
- Is not about the product, its use or your experience buying it, including shipping and delivery (for example, it's about a different company)
- Is spam, an ad, or includes links
- Is fake or copied
Health claims: claims that a product treats, cures or prevents a disease, or grows or regrows hair. We remove only that part, mark it "[part removed: health claim, see Review Guidelines]", and keep your rating and the rest of your review. Reviews describing a reaction, side effect or bad result are not health claims. We publish them.
We don't rewrite reviews. We may remove a part that breaks these rules, and we'll mark where we did and tell you why.
Staff and family
Our owner, staff and their families don't review our products here. If they ever share an opinion elsewhere, they'll say they work with us.
Free products and incentives
If you received a product for free or got anything in return for your review, please say so. We'll label those reviews, for example "Received free product" or "Received a discount for reviewing." Any reward we offer is the same whether your review is positive or negative. We ask every customer for a review, not just happy ones.
If your review describes a reaction
Thank you for telling us. Your review is published like any other (we only remove contact details). We'll also contact you privately and log it as a product reaction report, and we won't discuss your health details in public replies. You can also report it directly using our Report a Product Reaction form. See our Washington and Nevada Consumer Health Data Privacy Policies for how we handle health details.
Questions
Email hello@kimbelo.com.